Getting Started with WeReply
WeReply is an all-in-one customer support platform. It brings every customer
conversation — email, WhatsApp, Facebook, Instagram and your website chat —
into a single inbox, and lets you train an AI agent to answer common questions
automatically. This guide walks you through your first steps.
Logging in
Go to your WeReply workspace and sign in with your email address and password.
Once logged in, you'll land on the Inbox, which is the heart of
the platform.
Finding your way around
The main navigation sits on the left-hand side of the screen and gives you
access to the core areas of WeReply:
- Inbox — all incoming and outgoing conversations across every connected channel.
- Contacts — your customer database, including contact details and conversation history.
- Reports — performance and volume statistics for your team and channels.
- Settings — manage channels, AI agents, quick replies, labels, and your team.
You'll also notice an Available online toggle in the top right of
the Inbox. Switch this on when you're ready to receive and reply to live
conversations.
Quick start checklist
To get the most out of WeReply, we recommend setting things up in this order:
- Connect your first channel — start with the channel your
customers use most (Email, WhatsApp, Facebook, Instagram, or your website chat
widget). See Channels & Connections.
- Set up an AI agent — teach WeReplyAI about your company,
products and services so it can answer common questions for you. See
AI Agents.
- Create quick replies — save your most common answers as
reusable templates. See Quick Replies.
- Set up labels — create labels to organize and categorize
conversations. See Labels.
- Invite your team — add colleagues, assign roles, and
organize them into teams. See Team & Permissions.
You can revisit and adjust any of these settings at any time from the
Settings menu — nothing here is permanent.