WeReply is an omnichannel customer support platform. It combines email, WhatsApp, Facebook, Instagram and website chat into a single inbox, and includes an AI agent that can answer customer questions automatically.
Email our support team at support@wereply.ai and we'll be happy to help.
Click the disconnected-channel banner at the top of the Inbox, or go to Settings → Connections, and reconnect the affected account. This usually happens when a password changes or a permission is revoked on the connected platform (e.g. Facebook or Google). See Channels & Connections.
Yes. You can connect multiple email addresses, Facebook Pages, or other accounts of the same channel type. Each appears separately in your Inbox sidebar.
Check that AI Response (or AI Concept, if you only want drafts) is enabled for that channel under Settings → Channels. Also check the Distribution setting — if it's set low, only a portion of conversations will be routed to the AI agent.
Add more sources under Settings → Agents → Sources — upload relevant documents (PDF, DOC, DOCX, TXT, RTF up to 10MB) or add website URLs for the agent to learn from. You can also add Question and Answers based on real past tickets and Instructions for specific situations. See AI Agents.
Configure Safety Filters under Settings → Agents → Situations to define how the agent responds to topics such as hate speech, threats, self-harm, or sexual content — for example by escalating to a human agent.
Conversations move between folders based on their status: check New, Automated, Assigned, Closed, and Spam. You can also use search and labels to locate a specific conversation. See Inbox & Conversations.
Open the conversation and assign it to a user from the Users section in the Inbox sidebar. It will then appear in the Assigned folder.