Contacts & Contact Groups
Every person who messages you is automatically saved as a contact in
WeReply, giving you a complete view of your customers across all channels.
The Contacts page
Go to Contacts in the main navigation to see your full
customer database. From here you can:
- Search for a specific contact by name, email, or phone number.
- View a contact's details and which channels they've used to reach you.
- Open a contact's full conversation history.
Contact Groups
Contact Groups let you organize your customers into segments — for
example by customer type, region, or campaign. Each group can be given a name
and a color for easy recognition.
Creating a contact group
- Go to Settings → Contact Groups.
- Click Add.
- Give the group a name and choose a color.
- Add the relevant contacts to the group.
Contact Groups make it easier to filter conversations and run targeted
outreach to specific sets of customers.